PHOENIX — Water service shut-offs scheduled to resume for Phoenix customers have been postponed, the city announced Wednesday.
The Phoenix Water Services Department announced Monday on its website that the shut-offs for non-payments will resume next month, but the department said Wednesday it was postponing shut-offs, citing a rise in COVID-19 cases.
In March 2020, the city restored water service to all delinquent accounts and deferred water shut-offs due to non-payment for single-family residential customers due to the pandemic.
While the city said full shut-offs have been delayed, it will still provide low-flow service for delinquent customers who are not participating in the city's financial assistance programs. Low-flow water service gives customers reduced water pressure while working with the city to resolve their past due accounts, according to a spokesman for Phoenix Water Services.
About 17,000 delinquent residential accounts owe approximately $10 million, the department said.
The department brings water to over 1.5 million residents.
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